FAQ

General

MS Xbox360 live Points and Gold Memberships

PSN Vouchers

iTunes

Operating Hours

Code Retrieval

Instant EFT delays

 

General

 

Q: Do i have to be registered on this site to buy ?
A: Yes , and please ensure that the email address you use to register is valid as once a code is sent to you it is non-returnable . We also need valid contact numbers as we might need to contact you in the case of support . We will not provide support for accounts with invalid or missing contact numbers

 

 Q: I am not sure if the code will work in my country

A: Each product has a country of origin ( or the country where you registered ) description in the product name . EU & UK is Europe and the United Kingdom . US is the United States . Worldwide codes will work anywhere in the world . Similarly PSN vouchers are only intended to be used in the currency’s country - $ in the United States and R in South Africa only

MS Xbox360 live Points and Gold Memberships

 

Q: How do I redeem the Microsoft Points ?
A From the Xbox 360 console, go to the Xbox Dashboard. Select Xbox Live Marketplace. Then select Redeem Code. Enter the 25-character code.
Q: How do I activate my Microsoft Membership ?
A There are two scenarios - if  you are a new member or existing member
New member's :
  • Connect your console to a broadband internet connection
  • In the dashboard , select  My Xbox , Sign-in , Create Profile and then follow the on-screen instructions to create your account
  • Now select your new profile in My Xbox , Select Join Xbox live 
  • Follow the on-screen instructions , Redeem your code and enjoy :)
 

Existing Members :
  • Sign in to Xbox Live from My Xbox in the dashboard
  • Choose Manage Account , Select Memberships , and select your membership plan
  • Choose Redeem Code and now enjoy :)
From the Xbox 360 console, go to the Xbox Dashboard. Select Xbox Live Marketplace. Then select Redeem Code. Enter the 25-character code.

 

Q : How fast will I get the code?
A : Once payment has been verified , you will usually receive the code within 5 mins
Q: In what form I will receive the code?
A: We will email you the code to the registered email address . Please note you have to be registered on our site in order to purchase timecodes
Q: I would like to buy a code but I'm not sure will it works in my country.
A: We try to make our description as clear as possible, if the code has regional limitations and works only in a given country/region, it is always indicated in the product’s name. For example, Microsoft points for Europe have such description:
Microsoft points 2100 Europe&UK
and codes designed for accounts registered in the USA have:
Microsoft points 1600 USA
If there is no country/region in the description, it means that code works without problems all over the world.

PSN Vouchers

 

If you have a PlayStation Network voucher code, follow these step-by-step instructions to find out how you can redeem it at PlayStation Store.

 

1. Open an account on Playstation Network or Sign in to your existing PlayStation Network account.

 

2. Visit PlayStation Store via your PlayStation 3 system, PSP system, or Media Go for PSP on your PC.

 

3. Select the [Redeem Codes] icon from the [Store Top]

 

4. Enter your 12-character promotion code and select [Continue].

 

5. Select [Continue] and follow the on-screen instructions to redeem the voucher code

 

6. Once complete, the downloaded product with be accessible from the XMB (XrossMediaBar).

Codes are case sensitive and must be entered exactly as displayed

 

iTunes

Q : How do i redeem a iTunes Voucher
A : Please visit the USA ITunes Store for full instructions

 

Q : What do i do if there is a problem with my voucher
A : Please contact cheapcodes customer services and we will verify that the code is correct . If it is correct , we will mail you a scan of the card and you will have to visit the  Apple Support site . Follow instruction for a USA account . You will be prompted for the code , the voucher number and a discription of the error .
An iTunes Store Support Advisor will research your issue and respond to your request.  

 

Operating Hours

Our site will automatically mail your code to you 24/7/365 , anytime of the day or night . This service will mail the code once the payment has been verified by the payment gateway , Payfast

Please note that while our site offers a 24 hour code delivery service , our admin hours are Mon - Fri 10h00 to 17h00 and Sat 10h00 - 14h00 . We are only able to attend to admin issues during those hours

 

 

Q : I cant find my code - Where can i see a copy

A : You can review the history of any order , and can see the code(s) associated with it at any time by going to your " Order History  "  and then click on the order reference ( the number all the way on the left )  . Scroll down to the bottom of the screen and your code will be displayed under messages

 

Q : I paid via Payfast and my order does not reflect

A : Your order will only become active , and your codes mailed , when the payment gateway updates your shopping cart to paid .If funds have been deducted from your account and you dont have your codes  , there are 2 reasons why this could happen

(1)  Occasionally , when there is a break in transmission from your bank to the payment gateway , or there is a delay in your bank authorizing the transaction , your funds will be placed into a Payfast virtual wallet . To verify this , log into your Payfast account , and check if it shows a positive balance - If it does , just place the order again on our site , and then use the funds in your wallet to pay for the transaction 

(2) In the case where you have not entered the Payfast provided reference number correctly , you will have to call Payfast during office hours , and they will manually verify your payment and will update your cart  manually

Please note that if you dont have your codes , and the funds are not in your wallet , you will have to give Payfast a quick call on their support line 0861 729 327 , and it will be resolved . We are unable to call on your behalf as they can only deal with the account holder